Shipping & Return Policy

1. Shipping Destinations

We currently deliver across India and internationally to select countries. If your country is not listed at checkout, please contact us at roohbyshivani@gmail.com and we will assist you further.

2. Shipping Charges

• Domestic Shipping (India): Free on all orders.

• International Shipping: Charges are calculated based on the destination and weight of the package. The final shipping cost will be displayed at checkout.

3. Order Processing Time

• All our pieces are made to order and handcrafted with care. Processing time is generally 4 to 6 weeks, depending on the style and customization.

• In case of any delays due to high volume or special requests, our team will keep you informed via email or WhatsApp.

4. Delivery Time

• Domestic Orders: Estimated delivery within 2–5 business days after dispatch.

• International Orders: Estimated delivery within 7–10 business days after dispatch.

• Please note: delivery timelines may vary depending on location, customs clearance, and unforeseen circumstances.

5. Customs & Duties (International Orders)

• Customs duties and taxes may be applicable for international shipments depending on your country’s regulations.

• These charges are to be borne by the customer. Rooh by Shivani is not responsible for any delays caused by customs.

6. Order Tracking

• Once your order is shipped, we will share a tracking link via email or WhatsApp to help you monitor your shipment.

7. Address Accuracy

Please ensure that your shipping address is complete and accurate. In case of incorrect or insufficient address details, we will not be held responsible for delayed or failed deliveries.

8. Failed Deliveries / Re-shipments

If an order is returned due to non-availability or incorrect address, we will contact you for reshipment. Additional shipping charges may apply.

9. Returns & Exchanges:

Our return and exchange policy is designed to ensure your satisfaction with our products. We accept returns or exchanges under the following conditions:

• • Incorrect Size: If you receive a product in the incorrect size, we will gladly exchange it for the correct size or offer a refund. Please notify us of the size issue within 2 working days of receiving the product.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a refund.
  • For all international orders, we do not accept returns or exchanges except in the case of a product arriving damaged or defective. Customers must thoroughly review the product description, specifications, and images before placing an order.
  • The refund for the products will be processed in 7 working days.

10. Prepaid Payment:

• • All international orders must be paid in full before the shipment is processed. We accept prepaid payments via approved payment methods only. Orders will not be dispatched until the payment has been successfully received and verified.
    Please note that by placing an international order on our platform, you acknowledge and agree to abide by the above-mentioned policies regarding returns and payment. These policies are in place to ensure a smooth and efficient international shipping process and to maintain the quality of our products and services. If you have any questions or concerns about these policies, please contact our customer support before placing your order.
  • At Rooh by Shivani, we are committed to delivering your order accurately, in good condition, and always on time. We partner only with reputed national and international courier services to ensure timely delivery.

11. Contact Us

For any shipping-related queries, feel free to reach out to us at:

Email: roohbyshivani@gmail.com
Phone/WhatsApp: +91 98153 37223
Operating Hours: Monday to Saturday, 10 AM to 6 PM IST