Rooh By Shivani

Austrian location for Enquiry

India location

HOW TO REACH US:

FOR INDIAN CUSTOMERS:

FOR INTERNATIONAL CUSTOMERS:

FILL THIS FORM FOR OUR TEAM TO REACH YOU:

FREQUENTLY ASKED QUESTIONS:

Peace silk, also known as Ahimsa silk, is a type of silk produced with a more humane and sustainable approach compared to traditional silk production methods. The sustainability of peace silk arises from its ethical treatment of silkworms and reduced environmental impact.

Our return and exchange policy is designed to ensure your satisfaction with our products. We accept returns or exchanges under the following conditions:


1. Incorrect Size: If you receive a product in the incorrect size, we will gladly exchange it for the correct size or offer a refund. Please notify us of the size issue within 2 working days of receiving the product.

2. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a refund.

1. Eco-Friendly Materials: Our garments are crafted using eco-conscious materials, such as organic cotton, peace silk, and recycled fabrics whenever possible.

2. Ethical Production: We partner with manufacturers who adhere to fair labor practices and prioritize the well-being of their workers and are GOTS certified.

3. Reduced Environmental Impact: Our production processes are designed to minimize waste and reduce our carbon footprint.

4. Transparency: We believe in transparency and are happy to share information about our supply chain and sustainability initiatives.

Yes, we offer the option for customized orders to cater to your specific preferences. Whether it’s a unique size, color, or design modification, we’re here to bring your vision to life.


Please keep in mind that customized orders require additional time and attention to detail. Typically, it takes approximately 4 weeks for your customized product to be crafted and ready for delivery. This duration allows us to ensure the highest quality and precision in creating your one-of-a-kind item.


To initiate a customized order, please reach out to our customer support team on our email provided under contact section on our website. We’ll work closely with you to understand your requirements and guide you through the process to create a product that truly reflects your style and preferences. Your satisfaction is our top priority, and we’re excited to help you create something special.

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