Peace silk, also known as Ahimsa silk, is a type of silk produced with a more humane and sustainable approach compared to traditional silk production methods. The sustainability of peace silk arises from its ethical treatment of silkworms and reduced environmental impact.

At Rooh by Shivani, we are committed to delivering your order accurately, in good condition, and always on time. We partner only with reputed national and international courier services to ensure timely delivery.

1. Shipping Destinations

We currently deliver across India and internationally to select countries. If your country is not listed at checkout, please contact us at roohbyshivani@gmail.com and we will assist you further.

2. Shipping Charges

• Domestic Shipping (India): Free on all orders.

• International Shipping: Charges are calculated based on the destination and weight of the package. The final shipping cost will be displayed at checkout.

3. Order Processing Time

• All our pieces are made to order and handcrafted with care. Processing time is generally 4 to 6 weeks, depending on the style and customization.

• In case of any delays due to high volume or special requests, our team will keep you informed via email or WhatsApp.

4. Delivery Time

• Domestic Orders: Estimated delivery within 2–5 business days after dispatch.

• International Orders: Estimated delivery within 7–10 business days after dispatch.

• Please note: delivery timelines may vary depending on location, customs clearance, and unforeseen circumstances.

5. Customs & Duties (International Orders)

• Customs duties and taxes may be applicable for international shipments depending on your country’s regulations.

• These charges are to be borne by the customer. Rooh by Shivani is not responsible for any delays caused by customs.

6. Order Tracking

• Once your order is shipped, we will share a tracking link via email or WhatsApp to help you monitor your shipment.

7. Address Accuracy

Please ensure that your shipping address is complete and accurate. In case of incorrect or insufficient address details, we will not be held responsible for delayed or failed deliveries.

8. Failed Deliveries / Re-shipments

If an order is returned due to non-availability or incorrect address, we will contact you for reshipment. Additional shipping charges may apply.

10. Returns & Exchanges:

Our return and exchange policy is designed to ensure your satisfaction with our products. We accept returns or exchanges under the following conditions:

• Incorrect Size: If you receive a product in the incorrect size, we will gladly exchange it for the correct size or offer a refund. Please notify us of the size issue within 2 working days of receiving the product.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a refund.

9. Contact Us

For any shipping-related queries, feel free to reach out to us at:

Email: roohbyshivani@gmail.com
Phone/WhatsApp: +91 98153 37223
Operating Hours: Monday to Saturday, 10 AM to 6 PM IST

1. Eco-Friendly Materials: Our garments are crafted using eco-conscious materials, such as organic cotton, peace silk, and recycled fabrics whenever possible.

2. Ethical Production: We partner with manufacturers who adhere to fair labor practices and prioritize the well-being of their workers and are GOTS certified.

3. Reduced Environmental Impact: Our production processes are designed to minimize waste and reduce our carbon footprint.

4. Transparency: We believe in transparency and are happy to share information about our supply chain and sustainability initiatives.

Yes, we offer the option for customized orders to cater to your specific preferences. Whether it’s a unique size, color, or design modification, we’re here to bring your vision to life.

Please keep in mind that customized orders require additional time and attention to detail. Typically, it takes approximately 4 weeks for your customized product to be crafted and ready for delivery. This duration allows us to ensure the highest quality and precision in creating your one-of-a-kind item.

To initiate a customized order, please reach out to our customer support team on our email provided under contact section on our website. We’ll work closely with you to understand your requirements and guide you through the process to create a product that truly reflects your style and preferences. Your satisfaction is our top priority, and we’re excited to help you create something special.